Jahiz: Skills of the Future for the Government of the Future

The Federal Authority for Government Human Resources is the UAE federal government’s central HR authority, responsible for developing & implementing HR regulations, managing federal employees, overseeing training & development programs, and advancing Emiratization efforts.

The UAE Prime Minister’s Office runs government operations, driving policy & strategic planning, & performance monitoring, ensuring national initiatives align with national long-term goals that shape UAE’s future.

The Challenge

The UAE government identified a critical transformative opportunity: to equip federal employees with future-ready skills to navigate rapid technological advancements, enhance service delivery, and maintain the country’s global competitiveness.

Key challenges:

Technological Disruption: Emerging fields like AI, blockchain, and Web 3.0 demanded new skills to ensure government efficiency and policy adaptation.
Global Competitiveness: To maintain leadership in governance innovation, the UAE needed a highly skilled, digitally proficient workforce.
Public Service Expectations: To meet expectations of seamless, tech-driven government services, requiring employees to be digitally literate and agile.
Regulatory Gaps in Digital Transformation: Adapting laws and frameworks to govern new digital ecosystems was crucial for policy implementation

Objectives:

Jahiz was launched as an interactive digital platform designed to deliver essential future skills.

1. Skills of the FUTURE for the Government of the FUTURE: Jahiz delivers an interactive customized journey across critical skills closely linked to the future of government work, and aligned with the vision of the UAE, categorized under:

Digital Skills: Cybersecurity, blockchain, cloud computing, programming, Web 3.0, and themetaverse.
10X Skills: Leadership skills, productivity, design thinking, impact-driven connections, and mindset shifts.
Data & AI Skills: AI, machine learning, big data, and data storytelling.
New Economy Skills: Net-zero initiatives, sustainability, and digital economy models.

2. Strategic Workforce Planning: Integrating learning into employee performance systems, where trainees earn digital badges stored in a ‘Future Skills Wallet’ linked to performance evaluations, reinforcing lifelong learning.

3. Driving Digital Adoption & Service Efficiency: Increasing awareness of digital services to enhance engagement, adoption, and user-friendly policy implementation.

4. Regulatory Adaptation & Digital Integration: Updating policy frameworks in response to dX trends, ensuring inclusive access to services through digital and traditional channels.

5. Public-Private Collaboration: Partnering with key stakeholders in the private and government sectors to deliver high-quality content and ensure employees gain industry-relevant expertise.

Intended Accomplishments

Extensive Workforce Upskilling: Over 75k employees, completing 1 million+ learning hours and earning 800k+ digital badges to track skill progression.
Global Recognition: Positioning Jahiz as a model for government upskilling.
AI-Powered Learning: Integrating AI to offer personalized learning experiences tailored to employee roles and career paths.
Expansion Beyond Government: To support employees and youth in both government and private sectors, aligning with the National Youth Agenda 2031.

The Solution

Leveraging Totara’s multi-tenancy architecture, we have successfully decentralized user management and reporting, ensuring each government entity operates independently while maintaining a seamless, centralized learning experience.

The Jahiz platform integrates multiple data sources to synchronize employee information in real time, ensuring accuracy and up-to-date learning records.

Some of the innovative enhancements & custom extensions developed by Human Logic to empower Jahiz are:

Advanced Reporting & Dashboards
We have enhanced Totara’s native report builder, developing centralized and entity-specific dashboards for administrators, coordinators, and leadership teams, enabling data-driven decision-making.
Peer-to-Peer Learning & Engagement
Using Totara Engage, we foster collaborative learning communities, promoting knowledge exchange among employees across various government sectors.
Real-Time Communication & Updates
The implementation of Totara’s native forums has enabled seamless dissemination of news, announcements, and knowledge updates for all users.
Innovative Learning Formats

Jahiz has extended Totara functionality which introduces podcast-based courses, offering learners an interactive and flexible learning experience through on-demand content subscriptions.

The Jahiz platform has truly been a game-changer for me. This platform offered an extensive range of courses and resources that have significantly enriched my knowledge. The quality and depth of the content are exceptional, and the presenters are not only knowledgeable but also great at explaining complex concepts in a digestible way. I’m truly grateful for the learning opportunities the Jahiz program has provided .

Learner,
Jahiz

Some of the most popular, award-winning custom-built extensions that differentiate Jahiz from any other Totara deployment are:

Future Skills Wallet

A groundbreaking, custom-built Totara extension, the Jahiz Future Skills Wallet serves as a digital profile tracking employee skill development, providing a personalized record of competencies aligned with future workforce needs.

Seamless Employee Data Integration

Jahiz ensures real-time synchronization of employee profiles by integrating with Federal and Local government data sources, maintaining up-to-date learner records across all Totara tenants.

UAE Pass Integration for Secure Access

With UAE Pass authentication, the platform ensures a secure and streamlined login process, granting access exclusively to federal government employees.

Fully Customized Mobile App

The Jahiz mobile application offers a seamless and intuitive learning experience, featuring Future Skills Wallet access, UAE Pass authentication, dashboards, podcasts, and Totara Engage communities for enhanced engagement.

Tailored Dashboards for Enhanced Oversight

Custom decentralized dashboards offer entity-specific insights, while centralized dashboards provide a comprehensive view for Jahiz administrators.

The Results

Jahiz continues to set new benchmarks in government digital learningupskilling, driving a future-ready workforce through innovation, strategic partnerships and seamless integration. Some of Jahiz’ path-breaking achievements are:

Empowering Over 75,000 Learners and growing across federal and local government entities.
1.2+ Million Hours of Learning Delivered, fostering continuous professional development.
Trusted by 8351+ Government Entities, strengthening workforce capabilities across the UAE.
Expansive Learning Ecosystem with a growing library of 64 programs and 200+ courses tailored to future skills.
Recognizing Achievement at Scale, with 800,000+ digital badges issued to learners.
Over 1.4 Million Certificates Awarded, validating workforce competencies and learning milestones.
Strong Industry Collaborations, partnering with 27+ strategic course providers across government and industry leaders, including Microsoft, Accenture, Mindvalley, Dubai Blockchain Center, MOCCAE, MOEI, PWC, SAP, CIPD, and the UAE AI Office, to deliver world-class learning upskilling content.
Selected by the World Economic Forum as one of the top 9 future resilience pioneers

Human Logic are an extension of our team and with their expertise, we were able to completely transform the Jahiz platform. They are always accommodating and solution-driven – which is something we greatly value. We trust their ability to deliver on the most complicated asks and they have been instrumental in the success of the initiative thus far.

FAHR,
Project Manager