{"id":39244,"date":"2022-11-24T21:32:31","date_gmt":"2022-11-24T21:32:31","guid":{"rendered":"https:\/\/www.totara.com\/resources\/how-to-build-a-successful-community\/"},"modified":"2024-11-20T16:28:13","modified_gmt":"2024-11-20T16:28:13","slug":"how-to-build-a-successful-community","status":"publish","type":"resource","link":"https:\/\/www.totara.com\/us\/resources\/how-to-build-a-successful-community\/","title":{"rendered":"How to build a successful community"},"content":{"rendered":"\n<div class='inline-text-container autoMobileAlignment autoDesktopAlignment'>\n  <div class='richText'><p class=\"large\">Building a customer community is a great way to foster collaboration, work together to solve shared challenges and unite an audience around a common cause.<\/p>\n<p>Discover how we more than doubled the size of our Totara Community, transforming an underutilized space spread across two systems into a single, award-winning platform comprising formal learning, informal learning, collaboration, discussions, polls and more. We will reveal the tips and tricks we used to build a customer community from scratch, as well as the lessons we\u2019ve learned along the way.<\/p>\n<p>In this guide you will find out:<\/p>\n<ul>\n<li>How we redesigned the Totara Community<\/li>\n<li>What a successful customer community team looks like<\/li>\n<li>How to choose the right content for your customer community<\/li>\n<li>How to create a launch strategy<\/li>\n<li>How to keep people coming back for more and grow your community over time<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-38074 alignnone\" src=\"https:\/\/www.totara.com\/wp-content\/uploads\/2022\/11\/how-to-build-community-guide-300x168.png\" sizes=\"auto, (max-width: 448px) 100vw, 448px\" srcset=\"https:\/\/www.totara.com\/wp-content\/uploads\/2022\/11\/how-to-build-community-guide-300x168.png 300w, https:\/\/www.totara.com\/wp-content\/uploads\/2022\/11\/how-to-build-community-guide-1024x573.png 1024w, https:\/\/www.totara.com\/wp-content\/uploads\/2022\/11\/how-to-build-community-guide-768x429.png 768w, https:\/\/www.totara.com\/wp-content\/uploads\/2022\/11\/how-to-build-community-guide.png 1266w\" alt=\"\" width=\"448\" height=\"251\" \/><\/p>\n<p>&nbsp;<\/p>\n<\/div>\n  <\/div>\n\n\n<div class='newsletter-hubspot-container theme padding-'>\n  <div class='wrapper'>\n    \n    <div class='content-wrapper'>\n            <div class='form-wrapper grey-background-'>\n                                    <h2 class='title '>Download the Guide<\/h2>\n                                                    <div id=\"hubspot-form-container\">\n            \n\t\t\t\t\t<script>\n\t\t\t\t\t\twindow.hsFormsOnReady = window.hsFormsOnReady || [];\n\t\t\t\t\t\twindow.hsFormsOnReady.push(()=>{\n\t\t\t\t\t\t\thbspt.forms.create({\n\t\t\t\t\t\t\t\tportalId: 3415253,\n\t\t\t\t\t\t\t\tformId: \"87b449e5-7cdb-4a2a-a15f-8a400df7bdd6\",\n\t\t\t\t\t\t\t\ttarget: \"#hbspt-form-1775592893000-3118862137\",\n\t\t\t\t\t\t\t\tregion: \"na1\",\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t})});\n\t\t\t\t\t<\/script>\n\t\t\t\t\t<div class=\"hbspt-form\" id=\"hbspt-form-1775592893000-3118862137\"><\/div>          <\/div>\n          <div id=\"hubspot-fallback-message\" style=\"display: none; padding: 20px; background-color: #f8f9fa; border: 1px solid #dee2e6; border-radius: 8px;\">\n            <p style=\"margin: 0; font-size: 14px;\">\n              This form may be blocked by your browser&#8217;s privacy settings (e.g., Firefox Enhanced Tracking Protection). Please email us at <a href=\"mailto:marketing@totara.com\" style=\"color: #007ab8; text-decoration: none;\">marketing@totara.com<\/a>.\n            <\/p>\n          <\/div>\n                      <\/div>\n    <\/div>\n  <\/div>\n<\/div>\n\n<script>\n  \/\/If the form has a dynamic content field for hubspot automation workflows, it will grab that ACF value and plop it inside of the embedded iframe form\n  jQuery(document).ready(function ($) {\n    let formDetected = false;\n    let fallbackShown = false;\n\n    \/\/ Function to check for HubSpot form and show fallback if needed\n    function checkForHubSpotForm() {\n      const hubspotContainer = document.getElementById('hubspot-form-container');\n      const fallbackMessage = document.getElementById('hubspot-fallback-message');\n      \n      if (!hubspotContainer || !fallbackMessage || fallbackShown) {\n        return;\n      }\n\n      \/\/ Check for various HubSpot form elements\n      const hsForm = hubspotContainer.querySelector('.hs-form');\n      const hsIframe = hubspotContainer.querySelector('.hs-form-iframe');\n      const hsScript = hubspotContainer.querySelector('script[src*=\"js.hsforms.net\"]');\n      const hasHubSpotContent = hubspotContainer.innerHTML.trim().length > 0;\n\n      if (hsForm || hsIframe || hsScript) {\n        formDetected = true;\n      } else if (hasHubSpotContent && !formDetected) {\n        \/\/ If there's content but no recognizable HubSpot elements after timeout, show fallback\n        setTimeout(function() {\n          if (!formDetected && !fallbackShown) {\n            fallbackMessage.style.display = 'block';\n            hubspotContainer.style.display = 'none';\n            fallbackShown = true;\n          }\n        }, 2000);\n      } else if (!hasHubSpotContent) {\n        \/\/ If container is completely empty, show fallback immediately\n        fallbackMessage.style.display = 'block';\n        hubspotContainer.style.display = 'none';\n        fallbackShown = true;\n      }\n    }\n\n    \/\/ Initial check\n    setTimeout(checkForHubSpotForm, 1000);\n    \n    \/\/ Additional checks at intervals\n    setTimeout(checkForHubSpotForm, 3000);\n\n    setTimeout(function() {\n      const fieldElement = document.querySelector('input[name=lead_source_description]');\n      let iframe = document.querySelector('.hs-form-iframe');\n\n      if (iframe && iframe?.contentWindow) {\n        let iframeDocument = iframe.contentWindow.document;\n        let input = iframeDocument.querySelector('input[name=lead_source_description]');\n        if (input) {\n          input.value = 'How to build a successful community';\n        }\n      }\n    }, 5000);\n  });\n<\/script>","protected":false},"template":"","tax\/tags":[805,806],"tax\/solutions":[],"tax\/topics":[808],"tax\/industries":[],"tax\/resource-types":[824],"class_list":["post-39244","resource","type-resource","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.totara.com\/us\/wp-json\/wp\/v2\/resources\/39244","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.totara.com\/us\/wp-json\/wp\/v2\/resources"}],"about":[{"href":"https:\/\/www.totara.com\/us\/wp-json\/wp\/v2\/types\/resource"}],"wp:attachment":[{"href":"https:\/\/www.totara.com\/us\/wp-json\/wp\/v2\/media?parent=39244"}],"wp:term":[{"taxonomy":"tag","embeddable":true,"href":"https:\/\/www.totara.com\/us\/wp-json\/wp\/v2\/tax\/tags?post=39244"},{"taxonomy":"solution","embeddable":true,"href":"https:\/\/www.totara.com\/us\/wp-json\/wp\/v2\/tax\/solutions?post=39244"},{"taxonomy":"topic","embeddable":true,"href":"https:\/\/www.totara.com\/us\/wp-json\/wp\/v2\/tax\/topics?post=39244"},{"taxonomy":"industry-tax","embeddable":true,"href":"https:\/\/www.totara.com\/us\/wp-json\/wp\/v2\/tax\/industries?post=39244"},{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/www.totara.com\/us\/wp-json\/wp\/v2\/tax\/resource-types?post=39244"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}