{"id":71439,"date":"2025-12-03T21:00:54","date_gmt":"2025-12-03T21:00:54","guid":{"rendered":"https:\/\/www.totara.com\/articles\/social-learning-in-the-workplace-how-to-drive-continuous-development\/"},"modified":"2025-12-03T21:50:29","modified_gmt":"2025-12-03T21:50:29","slug":"social-learning-in-the-workplace-how-to-drive-continuous-development","status":"publish","type":"article","link":"https:\/\/www.totara.com\/us\/articles\/social-learning-in-the-workplace-how-to-drive-continuous-development\/","title":{"rendered":"Social learning in the workplace: how to drive continuous development\u00a0\u00a0"},"content":{"rendered":"\n<div class='inline-text-container autoMobileAlignment autoDesktopAlignment'>\n  <div class='richText'><p><span data-contrast=\"none\">Think about the last time someone in your team really developed a new skill.\u00a0Chances are, it\u00a0didn&#8217;t\u00a0just\u00a0happen in a training room.\u00a0It\u00a0likely\u00a0happened\u00a0through\u00a0<\/span><b><span data-contrast=\"none\">social learning<\/span><\/b><span data-contrast=\"none\">: watching a colleague work through a problem, asking questions, sharing ideas, or collaborating on a project.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">While technology and training programmes have their place, most workplace learning happens informally, through experience and interaction. The\u00a0<\/span><a href=\"https:\/\/www.cipd.org\/en\/views-and-insights\/thought-leadership\/insight\/learning-value-social-collaborative\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">CIPD&#8217;s Learning at Work 2023 survey<\/span><\/a><span data-contrast=\"auto\">\u00a0found that peer collaboration has risen from around 30% to 36% among L&amp;D practitioners, and 63% now collaborate with other business functions on learning, showing that inter-team learning is becoming an established part of workplace development.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">To explore these concepts in greater depth,\u00a0the\u00a0Totara Community recently\u00a0welcomed\u00a0Charles\u00a0Jennings, co-founder of the 70:20:10 Institute, to their Learning with IMPACT event.\u00a0Drawing on his insights, this article examines how social learning works in practice and how teams can use it to strengthen collaboration and continuous development.<\/span><b><span data-contrast=\"auto\">\u00a0This is part one of a three-part series on social learning<\/span><\/b><span data-contrast=\"auto\">, with upcoming articles\u00a0featuring insights from Mitchells &amp; Butlers and Anamaria\u00a0Dorgo, founder of L&amp;D Shakers, on applying these principles to real workplace contexts.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h2><b><span data-contrast=\"none\">What is social learning in the workplace?<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:299,&quot;335559739&quot;:299}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">Social learning refers to the process of learning with and from others<\/span><span data-contrast=\"auto\">\u00a0to\u00a0<\/span><a href=\"https:\/\/www.totara.com\/articles\/collaborative-learning-in-the-workplace-building-a-culture-of-shared-growth\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">build a culture of shared growth<\/span><\/a><span data-contrast=\"auto\">. It happens when employees collaborate on a project, share ideas in meetings, or\u00a0observe\u00a0how colleagues handle situations. The concept builds on the idea that people learn best through observation and interaction.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">In a workplace setting, this could look like:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li><span class=\"TextRun SCXW103428440 BCX8\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW103428440 BCX8\">Watching a peer resolve a customer issue.<\/span><\/span><span class=\"EOP SCXW103428440 BCX8\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<li><span class=\"TextRun SCXW115118666 BCX8\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW115118666 BCX8\">Asking a colleague for advice on using a new tool.<\/span><\/span><span class=\"EOP SCXW115118666 BCX8\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<li><span class=\"TextRun SCXW185184421 BCX8\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW185184421 BCX8\">Reflecting as a team on what went well after a project.<\/span><\/span><span class=\"EOP SCXW185184421 BCX8\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<li><span class=\"TextRun SCXW159590650 BCX8\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW159590650 BCX8\">Participating in discussion boards or communities of practice<\/span><span class=\"NormalTextRun CommentStart CommentHighlightPipeRest CommentHighlightRest SCXW159590650 BCX8\">.<\/span><\/span><span class=\"EOP CommentHighlightPipeRest SCXW159590650 BCX8\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Social learning can take place in both structured and unstructured ways. Structured approaches include mentoring programmes, workshops, or collaborative projects designed to build knowledge in a planned setting. Unstructured learning happens more naturally through day-to-day experiences, such as informal chats, shadowing colleagues, or working together to solve problems.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Charles Jennings notes that social learning taps into our natural instincts to engage,\u00a0observe, and develop. People learn in four main ways, he explains: through practice, through working with others, through reflection, and through building networks.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Expertise\u00a0grows when people become part of professional communities, Jennings adds.\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h2><b><span data-contrast=\"none\">How social learning supports continuous development<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:299,&quot;335559739&quot;:299}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">Continuous development is often spoken about in the context of lifelong learning or professional growth, but it begins with everyday experience. When employees are supported to learn while working, development becomes part of their routine rather than a separate activity.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">The\u00a0<\/span><b><span data-contrast=\"auto\">70:20:10 framework<\/span><\/b><span data-contrast=\"auto\">, which Jennings helped popularise, captures this idea. It suggests that:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Around\u00a0<\/span><b><span data-contrast=\"auto\">70%<\/span><\/b><span data-contrast=\"auto\">\u00a0of learning happens through experience and practice in the flow of work.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Around\u00a0<\/span><b><span data-contrast=\"auto\">20%<\/span><\/b><span data-contrast=\"auto\">\u00a0happens through collaboration and feedback from others.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Around\u00a0<\/span><b><span data-contrast=\"auto\">10%<\/span><\/b><span data-contrast=\"auto\">\u00a0happens through formal training or structured courses.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Jennings emphasises that these figures are not exact ratios but a reminder that learning takes place through a blend of experiences.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559685&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559685&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\"> <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-71321\" src=\"https:\/\/www.totara.com\/wp-content\/uploads\/2025\/11\/Screenshot-2025-11-02-210725.png\" alt=\"A slide showing 70\/20\/10 framework and how it's useful in the workplace\" width=\"1294\" height=\"728\" srcset=\"https:\/\/www.totara.com\/wp-content\/uploads\/2025\/11\/Screenshot-2025-11-02-210725.png 1294w, https:\/\/www.totara.com\/wp-content\/uploads\/2025\/11\/Screenshot-2025-11-02-210725-300x169.png 300w, https:\/\/www.totara.com\/wp-content\/uploads\/2025\/11\/Screenshot-2025-11-02-210725-1024x576.png 1024w, https:\/\/www.totara.com\/wp-content\/uploads\/2025\/11\/Screenshot-2025-11-02-210725-768x432.png 768w\" sizes=\"auto, (max-width: 1294px) 100vw, 1294px\" \/><\/span><\/p>\n<p><span data-contrast=\"auto\">For example, when an employee experiments with a new process, collaborates on a project, shares lessons from a recent challenge, or coaches a colleague through a problem, they are building capability in real time. Organisations that enable this kind of learning environment create a steady rhythm of improvement, where every task becomes a learning opportunity.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559685&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">By recognising that learning and performance are intertwined, businesses can foster a culture of continuous improvement rather than one focused solely on training attendance or completion rates.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h2><b><span data-contrast=\"none\">Building learning through social networks\u00a0in your organisation<\/span><\/b><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">Learning is never an isolated experience. Even when employees complete an online course, attend a virtual workshop, or take part in onboarding programmes, much of what they absorb and\u00a0retain\u00a0comes from the people around them. Social networks play\u00a0an important role\u00a0in workplace learning.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">They help new employees understand company culture more quickly and enable existing teams to develop through peer collaboration rather than relying solely on formal training.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\"> <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-71325\" src=\"https:\/\/www.totara.com\/wp-content\/uploads\/2025\/11\/Screenshot-2025-11-02-210957.png\" alt=\"isual model by Charles Jennings illustrating four ways to connect learning and work: add, embed, extract and share.\" width=\"1291\" height=\"726\" srcset=\"https:\/\/www.totara.com\/wp-content\/uploads\/2025\/11\/Screenshot-2025-11-02-210957.png 1291w, https:\/\/www.totara.com\/wp-content\/uploads\/2025\/11\/Screenshot-2025-11-02-210957-300x169.png 300w, https:\/\/www.totara.com\/wp-content\/uploads\/2025\/11\/Screenshot-2025-11-02-210957-1024x576.png 1024w, https:\/\/www.totara.com\/wp-content\/uploads\/2025\/11\/Screenshot-2025-11-02-210957-768x432.png 768w\" sizes=\"auto, (max-width: 1291px) 100vw, 1291px\" \/><\/span><\/p>\n<h3><span data-contrast=\"none\">Why social networks matter for workplace learning<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">Every employee builds a network of people they trust for information, support, and advice. These connections influence how effectively learning translates into real performance.\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">For example, a new hire might take an onboarding course through an LMS, but their real understanding of how the organisation works\u00a0will be\u00a0consolidated\u00a0by\u00a0informal conversations with their team. Similarly, someone completing a leadership module may solidify their learning by discussing scenarios with peers or mentors.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h3><span data-contrast=\"none\">How to assess your learning network<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">To help people understand how their relationships influence learning, Jennings has adapted a Social Network Analysis (SNA) tool originally developed by Professor Rob Cross and his colleagues. It is a simple but insightful exercise designed to help employees and teams review the shape and quality of their networks.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\"> <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-71329\" src=\"https:\/\/www.totara.com\/wp-content\/uploads\/2025\/11\/Screenshot-2025-11-02-211610.png\" alt=\"Table from the Social Network Analysis tool listing relationship factors such as group, proximity, and interaction.\" width=\"1276\" height=\"703\" srcset=\"https:\/\/www.totara.com\/wp-content\/uploads\/2025\/11\/Screenshot-2025-11-02-211610.png 1276w, https:\/\/www.totara.com\/wp-content\/uploads\/2025\/11\/Screenshot-2025-11-02-211610-300x165.png 300w, https:\/\/www.totara.com\/wp-content\/uploads\/2025\/11\/Screenshot-2025-11-02-211610-1024x564.png 1024w, https:\/\/www.totara.com\/wp-content\/uploads\/2025\/11\/Screenshot-2025-11-02-211610-768x423.png 768w\" sizes=\"auto, (max-width: 1276px) 100vw, 1276px\" \/><\/span><\/p>\n<p><span data-contrast=\"auto\">Participants begin by listing around ten to fifteen people they rely on for advice or problem-solving. They then consider a range of factors, such as how often they interact, how long they have known those contacts, and whether those connections are within or outside their team or location.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\"> <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-71333\" src=\"https:\/\/www.totara.com\/wp-content\/uploads\/2025\/11\/Screenshot-2025-11-02-211726.png\" alt=\"A personal exercise based on the SNA model\" width=\"1276\" height=\"715\" srcset=\"https:\/\/www.totara.com\/wp-content\/uploads\/2025\/11\/Screenshot-2025-11-02-211726.png 1276w, https:\/\/www.totara.com\/wp-content\/uploads\/2025\/11\/Screenshot-2025-11-02-211726-300x168.png 300w, https:\/\/www.totara.com\/wp-content\/uploads\/2025\/11\/Screenshot-2025-11-02-211726-1024x574.png 1024w, https:\/\/www.totara.com\/wp-content\/uploads\/2025\/11\/Screenshot-2025-11-02-211726-768x430.png 768w\" sizes=\"auto, (max-width: 1276px) 100vw, 1276px\" \/><\/span><\/p>\n<p><span data-contrast=\"auto\">When plotted visually, these relationships often reveal patterns or biases. Some employees find that most of their connections are at the same level or in the same department. Others discover they rely too heavily on a few colleagues or rarely interact with people in other regions.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\"> <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-71337\" src=\"https:\/\/www.totara.com\/wp-content\/uploads\/2025\/11\/Screenshot-2025-11-02-211749.png\" alt=\"Example of a spider-web diagram comparing the diversity and strength of learning networks across multiple attributes.\" width=\"1227\" height=\"697\" srcset=\"https:\/\/www.totara.com\/wp-content\/uploads\/2025\/11\/Screenshot-2025-11-02-211749.png 1227w, https:\/\/www.totara.com\/wp-content\/uploads\/2025\/11\/Screenshot-2025-11-02-211749-300x170.png 300w, https:\/\/www.totara.com\/wp-content\/uploads\/2025\/11\/Screenshot-2025-11-02-211749-1024x582.png 1024w, https:\/\/www.totara.com\/wp-content\/uploads\/2025\/11\/Screenshot-2025-11-02-211749-768x436.png 768w\" sizes=\"auto, (max-width: 1227px) 100vw, 1227px\" \/><\/span><\/p>\n<p><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\"> <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-71341\" src=\"https:\/\/www.totara.com\/wp-content\/uploads\/2025\/11\/Screenshot-2025-11-02-212033.png\" alt=\"Example of a spider-web diagram comparing the diversity and strength of learning networks across multiple attributes.\" width=\"1283\" height=\"721\" srcset=\"https:\/\/www.totara.com\/wp-content\/uploads\/2025\/11\/Screenshot-2025-11-02-212033.png 1283w, https:\/\/www.totara.com\/wp-content\/uploads\/2025\/11\/Screenshot-2025-11-02-212033-300x169.png 300w, https:\/\/www.totara.com\/wp-content\/uploads\/2025\/11\/Screenshot-2025-11-02-212033-1024x575.png 1024w, https:\/\/www.totara.com\/wp-content\/uploads\/2025\/11\/Screenshot-2025-11-02-212033-768x432.png 768w\" sizes=\"auto, (max-width: 1283px) 100vw, 1283px\" \/><\/span><\/p>\n<p><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-71349\" src=\"https:\/\/www.totara.com\/wp-content\/uploads\/2025\/11\/Screenshot-2025-11-02-212130.png\" alt=\"Example of a spider-web diagram comparing the diversity and strength of learning networks across multiple attributes.\" width=\"1284\" height=\"718\" srcset=\"https:\/\/www.totara.com\/wp-content\/uploads\/2025\/11\/Screenshot-2025-11-02-212130.png 1284w, https:\/\/www.totara.com\/wp-content\/uploads\/2025\/11\/Screenshot-2025-11-02-212130-300x168.png 300w, https:\/\/www.totara.com\/wp-content\/uploads\/2025\/11\/Screenshot-2025-11-02-212130-1024x573.png 1024w, https:\/\/www.totara.com\/wp-content\/uploads\/2025\/11\/Screenshot-2025-11-02-212130-768x429.png 768w\" sizes=\"auto, (max-width: 1284px) 100vw, 1284px\" \/><\/p>\n<p><span data-contrast=\"auto\">By spotting these patterns, individuals can\u00a0identify\u00a0where their learning network could be stronger. Jennings notes that a balanced network, one that includes both close and distant colleagues, supports richer collaboration and more effective knowledge sharing.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">For learning teams using an LMS, this reflection can also help design collaborative features within courses, such as discussion spaces, peer feedback areas, or project groups that mirror the benefits of a diverse professional network.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h3><span data-contrast=\"none\">Taking action to strengthen\u00a0collaboration<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">Improving learning networks often starts with small, deliberate steps. Whether\u00a0you&#8217;re\u00a0an employee looking to expand your connections or a manager supporting your team&#8217;s development, here are some practical ways to strengthen your learning network:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">As an individual:<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Reach out to someone with a different role or in another department<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Join a community of practice within your organisation<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Offer to mentor a new hire or shadow a colleague<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">Contribute to discussion forums within your LMS<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"5\" data-aria-level=\"1\"><span data-contrast=\"auto\">Share short reflections after completing courses<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><b><span data-contrast=\"auto\">As a manager:<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Encourage team members to reflect together after projects<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Create shared workspaces where lessons learned can be posted<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559683&quot;:0,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Support employees in building connections across teams<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Jennings emphasises that even short, regular interactions build trust and open pathways for knowledge exchange.\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">For organisations, using tools such as Jennings&#8217; SNA framework can help\u00a0identify\u00a0where collaboration is thriving and where it needs more support. Combined with the right learning platform, these insights make it easier to create learning environments where employees connect naturally and apply what they know to improve performance.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h2><b><span data-contrast=\"none\">Examples of\u00a0social\u00a0learning in\u00a0action<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:299,&quot;335559739&quot;:299}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">Social learning works best when\u00a0it&#8217;s\u00a0weaved\u00a0into how teams already\u00a0operate. The following examples show how organisations have used\u00a0reflective practice, peer collaboration,\u00a0and\u00a0<\/span><a href=\"https:\/\/www.totara.com\/articles\/storytelling-in-ld-3-practical-steps-to-drive-engagement\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">storytelling\u00a0to strengthen learning and performance<\/span><\/a><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h3><span data-contrast=\"none\">Qualcomm<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:281,&quot;335559739&quot;:281}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">Qualcomm introduced a programme called 52 Weeks, designed initially for new hires to help them understand company culture. Each week, employees received a story via email, interviews with colleagues working on interesting projects or\u00a0in particular areas. These stories highlighted what the work involved, what challenges the person faced, and what they learned.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">What started as an onboarding tool quickly spread across the organisation. Employees at all levels signed up to receive the stories, not just new hires. The technology was simple (just text-based emails), but the impact was significant. By tapping into people&#8217;s natural tendency to share and learn through stories, Qualcomm created a low-effort, high-value way to\u00a0disseminate\u00a0knowledge, share values, and build connections across teams.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h3><span data-contrast=\"none\">Citibank<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:281,&quot;335559739&quot;:281}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">Citibank ran a programme called the 30-Day Challenge, which flipped the traditional learning model. Instead of asking employees to learn first, then apply, Citibank encouraged them to\u00a0take action\u00a0first, then reflect and share.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Participants were given small daily actions, such as connecting with someone in the organisation whose role they\u00a0didn&#8217;t\u00a0fully\u00a0understand or\u00a0trying\u00a0a new approach\u00a0to a familiar task. After completing the action, employees reflected on what they learned and shared insights with colleagues. The focus was on building habits of continuous learning through simple, consistent actions embedded in daily work.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h3><span data-contrast=\"none\">Other Approaches to Team-Based Learning<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:281,&quot;335559739&quot;:281}\">\u00a0<\/span><\/h3>\n<p><span data-ccp-props=\"{}\"> <img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-71345\" src=\"https:\/\/www.totara.com\/wp-content\/uploads\/2025\/11\/Screenshot-2025-11-02-211248.png\" alt=\"Slides highlighting real examples of social learning in organisations including BT, Qualcomm, and Citibank.\" width=\"1277\" height=\"719\" srcset=\"https:\/\/www.totara.com\/wp-content\/uploads\/2025\/11\/Screenshot-2025-11-02-211248.png 1277w, https:\/\/www.totara.com\/wp-content\/uploads\/2025\/11\/Screenshot-2025-11-02-211248-300x169.png 300w, https:\/\/www.totara.com\/wp-content\/uploads\/2025\/11\/Screenshot-2025-11-02-211248-1024x577.png 1024w, https:\/\/www.totara.com\/wp-content\/uploads\/2025\/11\/Screenshot-2025-11-02-211248-768x432.png 768w\" sizes=\"auto, (max-width: 1277px) 100vw, 1277px\" \/><\/span><\/p>\n<p><span data-contrast=\"auto\">Jennings also references examples from organisations like British Telecom, which has used peer-to-peer learning to support skill development, and healthcare bodies such as the\u00a0<\/span><a href=\"https:\/\/www.totara.com\/?post_type=customer-story&#038;p=31864\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">NHS<\/span><\/a><span data-contrast=\"auto\">\u00a0and Ministry of Health, where reflective team learning has been used to improve practice and patient outcomes. These examples highlight that social learning\u00a0doesn&#8217;t\u00a0require complex systems, just structured opportunities for people to learn together and share what works.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h2><b><span data-contrast=\"none\">How to strengthen social learning in your organisation<\/span><\/b><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">Social learning only becomes meaningful when it changes how people work and interact.\u00a0The following approaches draw on Charles Jennings\u2019 work and can help you strengthen learning in your organisation.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h3><b><span data-contrast=\"none\">1. Bring learning into daily work<\/span><\/b><\/h3>\n<p>&nbsp;<\/p>\n<p><span data-contrast=\"auto\">Jennings describes four practical ways to extend learning into the workflow, adapted from research by the Corporate Executive Board and Gloria Gery:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<ol>\n<li data-leveltext=\"%1.\" data-font=\"Aptos\" data-listid=\"5\" data-list-defn-props=\"{&quot;335551671&quot;:1,&quot;335552541&quot;:0,&quot;335559683&quot;:0,&quot;335559684&quot;:-1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0,46],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Add learning to work.<\/span><\/b><span data-contrast=\"auto\">\u00a0Combine structured learning with day-to-day tasks. For instance, follow a short e-learning module with an immediate work assignment or simulation.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<\/ol>\n<ol>\n<li data-leveltext=\"%1.\" data-font=\"Aptos\" data-listid=\"5\" data-list-defn-props=\"{&quot;335551671&quot;:1,&quot;335552541&quot;:0,&quot;335559683&quot;:0,&quot;335559684&quot;:-1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0,46],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Embed learning within workflows.<\/span><\/b><span data-contrast=\"auto\">\u00a0Offer quick-access resources and coaching\u00a0at the moment\u00a0of need, such as guides\u00a0or brief peer discussions inside your LMS.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<\/ol>\n<ol>\n<li data-leveltext=\"%1.\" data-font=\"Aptos\" data-listid=\"5\" data-list-defn-props=\"{&quot;335551671&quot;:1,&quot;335552541&quot;:0,&quot;335559683&quot;:0,&quot;335559684&quot;:-1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0,46],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Extract learning from work.<\/span><\/b><span data-contrast=\"auto\">\u00a0Encourage reflection after a task or project. Add a prompt at the end of a course that asks learners to share what they applied successfully and what they would change next time.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<\/ol>\n<ol>\n<li data-leveltext=\"%1.\" data-font=\"Aptos\" data-listid=\"5\" data-list-defn-props=\"{&quot;335551671&quot;:1,&quot;335552541&quot;:0,&quot;335559683&quot;:0,&quot;335559684&quot;:-1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0,46],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Share learning with colleagues.<\/span><\/b><span data-contrast=\"auto\">\u00a0Use discussion forums, communities of practice and informal sessions for employees to exchange insights,\u00a0stories\u00a0and solutions.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<\/ol>\n<p><span data-contrast=\"auto\">The aim is to help people build capability while solving real problems, not apart from them. Every interaction and project becomes an opportunity to practise, reflect and share.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h3><b><span data-contrast=\"none\">2. Strengthen teams as learning communities<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:281,&quot;335559739&quot;:281}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">Teams are the centre of organisational performance;\u00a0Jennings refers to them as the atomic unit of productivity. Yet many learning strategies still focus on individuals. You can close this gap by helping teams learn together and measure results collectively.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Encourage groups to set development goals alongside performance goals. Integrate reflection or feedback discussions into existing team meetings. Build collaborative assignments within courses so that participants share results and compare approaches. When learning sits inside team routines, progress becomes visible and measurable.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-71353\" src=\"https:\/\/www.totara.com\/wp-content\/uploads\/2025\/11\/Screenshot-2025-11-02-211344.png\" alt=\"Image of Charles Jennings\u2019 Three Question Card with prompts for team reflection on challenges, improvements and learning.\" width=\"1287\" height=\"698\" srcset=\"https:\/\/www.totara.com\/wp-content\/uploads\/2025\/11\/Screenshot-2025-11-02-211344.png 1287w, https:\/\/www.totara.com\/wp-content\/uploads\/2025\/11\/Screenshot-2025-11-02-211344-300x163.png 300w, https:\/\/www.totara.com\/wp-content\/uploads\/2025\/11\/Screenshot-2025-11-02-211344-1024x555.png 1024w, https:\/\/www.totara.com\/wp-content\/uploads\/2025\/11\/Screenshot-2025-11-02-211344-768x417.png 768w\" sizes=\"auto, (max-width: 1287px) 100vw, 1287px\" \/><\/p>\n<p><span data-contrast=\"auto\">A focus on teams also changes how learning is valued. Instead of seeing training as a personal activity, teams begin to treat shared improvement as part of their culture.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h3><b><span data-contrast=\"none\">3. Use networks to support continuous development<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:281,&quot;335559739&quot;:281}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">Strong networks accelerate learning by giving employees faster access to answers,\u00a0advice\u00a0and ideas. Jennings\u2019 Social Network Analysis tool shows that people learn best when their networks are diverse and balanced.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">You can apply this thinking by mapping how knowledge flows across your organisation. Look at where collaboration already works well and where it could improve. Inside your LMS, create visible workspaces that bring together people with shared roles or goals but from different departments. Encourage peer reviews or problem-solving groups that cross traditional boundaries.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">At an individual level, invite learners to set development actions linked to their network, such as reaching out to a mentor, contributing to a professional community,\u00a0or collaborating with someone new on a live project.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h3><b><span data-contrast=\"none\">4. Measure progress through performance, not completion<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:281,&quot;335559739&quot;:281}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">Here\u00a0Jennings\u00a0advises\u00a0moving away from counting course completions and towards tracking indicators of real improvement. These can include customer satisfaction, faster resolution times, higher quality\u00a0outputs,\u00a0or stronger collaboration between teams.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Link course design and reporting features in your LMS to these outcomes. For example, pair learning modules with reflective prompts that capture practical impact or gather feedback from line managers on how\u00a0<\/span><a href=\"https:\/\/www.totara.com\/articles\/ld-skills-for-2026-how-to-overcome-the-biggest-learning-challenges\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">new skills<\/span><\/a><span data-contrast=\"auto\">\u00a0are being applied. Over time, these metrics show how learning contributes directly to organisational performance.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h3><b><span data-contrast=\"none\">5. Build a culture of shared improvement<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:281,&quot;335559739&quot;:281}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">When learning becomes part of everyday work, employees no longer see it as a requirement but as a habit. This shift takes consistent reinforcement. Provide recognition for teams that share knowledge openly or\u00a0demonstrate\u00a0applied learning. Use stories, case\u00a0examples\u00a0and success summaries to show how collaboration leads to results.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Managers play an essential role here. When they model curiosity, ask questions and share their own learning experiences, they make it safe for others to do the same. Jennings\u2019 work reinforces that culture change begins with example and conversation.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h2><b><span data-contrast=\"none\">Final thoughts\u00a0&#8211; putting social learning into practice<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:299,&quot;335559739&quot;:299}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">Social learning helps people develop knowledge and confidence through shared experience. When learning is supported through collaboration\u00a0and connection, it becomes part of how employees work rather than an activity that sits apart from it.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Applying these ideas means encouraging\u00a0employees\u00a0to learn from real tasks, share what works and build networks that cross teams and roles. Over time, this approach creates a steady flow of learning that improves both individual and organisational performance.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">To explore these principles in more depth, you can\u00a0watch\u00a0<\/span><a href=\"https:\/\/totara.community\/totara\/engage\/resources\/article\/index.php?id=1428&amp;source=ws.934.1\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">Charles Jennings\u2019 full session on the Totara Community,<\/span><\/a><span data-contrast=\"auto\">\u00a0which is\u00a0<\/span><b><span data-contrast=\"auto\">free to join for everyone<\/span><\/b><span data-contrast=\"auto\">. For a concise overview of all sessions,\u00a0<\/span><a href=\"https:\/\/www.totara.com\/resources\/learning-with-impact-oct-2025-key-takeaway-guide\/\" target=\"_blank\" rel=\"noopener\"><b><span data-contrast=\"none\">download the key takeaway guide<\/span><\/b><\/a><span data-contrast=\"auto\">. It brings together the main lessons and actions shared across the series, making it a valuable resource for any organisation looking to\u00a0utilise\u00a0social learning in\u00a0everyday work.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:0,&quot;335551620&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/www.totara.com\/articles\/social-learning-in-the-workplace-how-to-build-safe-collaborative-spaces\/\" target=\"_blank\" rel=\"noopener\"><em>Read the second part of the series here.<\/em><\/a><\/p>\n<\/div>\n  <\/div>","protected":false},"template":"","tax\/tags":[724,684,691],"tax\/solutions":[],"tax\/topics":[731,688,808],"tax\/industries":[],"tax\/article-types":[1021],"class_list":["post-71439","article","type-article","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.totara.com\/us\/wp-json\/wp\/v2\/articles\/71439","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.totara.com\/us\/wp-json\/wp\/v2\/articles"}],"about":[{"href":"https:\/\/www.totara.com\/us\/wp-json\/wp\/v2\/types\/article"}],"wp:attachment":[{"href":"https:\/\/www.totara.com\/us\/wp-json\/wp\/v2\/media?parent=71439"}],"wp:term":[{"taxonomy":"tag","embeddable":true,"href":"https:\/\/www.totara.com\/us\/wp-json\/wp\/v2\/tax\/tags?post=71439"},{"taxonomy":"solution","embeddable":true,"href":"https:\/\/www.totara.com\/us\/wp-json\/wp\/v2\/tax\/solutions?post=71439"},{"taxonomy":"topic","embeddable":true,"href":"https:\/\/www.totara.com\/us\/wp-json\/wp\/v2\/tax\/topics?post=71439"},{"taxonomy":"industry-tax","embeddable":true,"href":"https:\/\/www.totara.com\/us\/wp-json\/wp\/v2\/tax\/industries?post=71439"},{"taxonomy":"article-type","embeddable":true,"href":"https:\/\/www.totara.com\/us\/wp-json\/wp\/v2\/tax\/article-types?post=71439"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}