{"id":68514,"date":"2025-07-08T08:20:22","date_gmt":"2025-07-08T08:20:22","guid":{"rendered":"https:\/\/www.totara.com\/articles\/getting-started-ai\/"},"modified":"2025-09-16T14:10:03","modified_gmt":"2025-09-16T14:10:03","slug":"getting-started-ai","status":"publish","type":"article","link":"https:\/\/www.totara.com\/us\/articles\/getting-started-ai\/","title":{"rendered":"Getting started with AI in Totara \u00a0"},"content":{"rendered":"\n<div class='inline-text-container MobileAlignment DesktopAlignment'>\n  <div class='richText'><p>With the launch of four new AI-powered features in Totara Version 19.1 (V19.1), we\u2019re excited to embark on a game-changing adventure. Using Artificial Intelligence (AI) in the flow of work has massive potential to streamline the way L&amp;D manage and deliver essential learner workflows, while enhancing the learner experience.<\/p>\n<p>This blog post provides useful context on how to get the most out of <a href=\"https:\/\/www.totara.com\/articles\/whats-new-totara-version-19-1\/\">Totara\u2019s new AI-powered tools<\/a>.<\/p>\n<h3><span data-contrast=\"none\">AI is already transforming the future of workplace learning\u00a0<\/span><\/h3>\n<p>AI has dominated the L&amp;D and HR tradeshow keynote talks for a number of years, but while the hype has been high, this hasn\u2019t always translated to into meaningful features that truly benefit both L&amp;D and the learner themselves.<\/p>\n<p>With the launch of four new AI-powered plugins, we\u2019ve delivered features with focused, practical uses. These all support <a href=\"https:\/\/www.totara.com\/approach-to-ai\/\">our principles of a human-centric approach to AI<\/a>.<\/p>\n<p><span data-ccp-props=\"{}\">As these principles cover, AI is a useful tool that can drive efficiency &#8211; but <strong>all AI suggestions should have human verification to ensure they&#8217;re fit for purpose<\/strong>. AI can give incorrect results. That&#8217;s why our tools, such as the writing assistant, allow you to edit suggestions before using them.<\/span><\/p>\n<h3><span data-contrast=\"none\">First-generation features that will evolve\u00a0and develop<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">Generative AI is transforming the digital landscape &#8211; but it moves fast, and with speed comes change. Therefore, it\u2019s important we flag that the AI-powered tools released in Totara V19.1<\/span><b><span data-contrast=\"auto\">\u00a0are not standard features. They\u2019re first-generation innovations<\/span><\/b><span data-contrast=\"auto\"> designed to evolve rapidly as we &#8211; and the world &#8211; learn more. <\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">What you try today might be refined tomorrow. The LLM (large language model) engines that these plugins use (initially via connecting your OpenAI account) will change.\u00a0These changes are out of our control, and could alter the results you get. <\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Our Research and Development (R&amp;D) Team are committed to continually evolving and refining how these features are used within Totara, acknowledging the rapid pace of change of the generative AI itself. <\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-68604 size-full\" src=\"https:\/\/www.totara.com\/wp-content\/uploads\/2025\/07\/Generate-text-v3.gif\" alt=\"Totara's AI writing assistant allows you to create new text based on prompts you input. The summarise text function allows you to summarise longer, or draft text, allowing you to refine your copy as you work\" width=\"800\" height=\"720\" \/><\/p>\n<p>&nbsp;<\/p>\n<h3><span data-contrast=\"none\">What AI tools are available in Totara?<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">Totara V19.1 includes four new AI-powered plugins:<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<ul>\n<li><b><span data-contrast=\"auto\">AI Writing assistant: <\/span><\/b><span data-contrast=\"auto\">Create text using prompts, or summarize lengthy or draft text.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">AI Image generator: <\/span><\/b><span data-contrast=\"auto\">Create images for courses and resources in the flow of work.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">AI Smart goal assistant:<\/span><\/b><span data-contrast=\"auto\"> Create well-structured SMART goals that aid personal development.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">AI Knowledge check-in: <\/span><\/b><span data-contrast=\"auto\">Create informal quizzes on resources that encourage self-directed learning and knowledge reinforcement.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Explore <\/span><a href=\"https:\/\/www.totara.com\/articles\/whats-new-totara-version-19-1\/\"><span data-contrast=\"none\">Totara\u2019s new AI-powered LMS tools<\/span><\/a> in more detail.<span data-contrast=\"auto\"> For more technical details on how to set these up in your Totara site, check our <a href=\"https:\/\/totara.community\/totara\/playlist\/index.php?id=211\" target=\"_blank\" rel=\"noopener\">V19.1 Community playlist<\/a>.<\/span><span data-ccp-props=\"{&quot;335559685&quot;:0}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">In addition:<\/span><\/p>\n<ul>\n<li><span data-contrast=\"auto\">Totara\u2019s <a href=\"https:\/\/totara.help\/docs\/what-are-recommendations-1\" target=\"_blank\" rel=\"noopener\">Recommendation Engine<\/a> uses <\/span><span data-contrast=\"none\">machine-learning to highlight personalized learning content relevant to your learner<\/span><\/li>\n<li><span data-contrast=\"none\">Our <a href=\"https:\/\/totara.help\/docs\/ai-course-tag-recommendations\" target=\"_blank\" rel=\"noopener\">course tag generator<\/a><\/span><span data-contrast=\"auto\"> streamlines admin tasks and improves content discovery. <\/span><span data-ccp-props=\"{&quot;335559685&quot;:0}\">\u00a0<\/span><\/li>\n<\/ul>\n<h3><span data-contrast=\"none\">How effective prompts get the best results from your AI tools<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">As anyone who has experience of using tools such as ChatGPT will know, the more context your prompt has, the more purposeful and relevant your results will be. <\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">This will involve a certain amount of trial and error, but the good news is two-fold; the more inputs you try as a user, the more you grow your understanding of what works. And of course, the underlying LLM itself learns and adapts from your previous prompts.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">When writing prompts, consider the following:<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<ul>\n<li><span data-contrast=\"auto\">Who is the audience?<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">What is the outcome you want to achieve?<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">What level of detail is needed to produce the response you need? <\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<h3><span data-contrast=\"none\">5 tips for writing prompts for AI tools<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h3>\n<h3><span data-contrast=\"none\">1. Be specific and consider context. <\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">The more precise your prompt, the better the AI&#8217;s output. Include relevant details, context, and constraints.<\/span><span data-ccp-props=\"{&quot;335559685&quot;:0}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">Rather than: <\/span><\/b><span data-contrast=\"auto\">Write a course description summary.\u00a0\u00a0<\/span><span data-ccp-props=\"{&quot;335559685&quot;:0}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">Try:<\/span><\/b><span data-contrast=\"auto\"> Write a course description summary on the key themes of health and safety in the workplace for the retail sector.<\/span><span data-ccp-props=\"{&quot;335559685&quot;:0}\">\u00a0<\/span><\/p>\n<h3><span data-contrast=\"none\">2. Consider your desired format<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">Do you want bullet points, or a certain number of characters or paragraphs? These details can help avoid reformatting and extra edits. <\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\n<p><strong>Rather than:<\/strong> Why is hand hygiene important in healthcare?<\/p>\n<p><strong>Try:<\/strong> Provide 5 bullet points that concisely explain why hand hygiene is important in healthcare.<\/p>\n<h3><span data-contrast=\"none\">3. Tailor the tone to your audience and give AI context of your role <\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">Do you want a friendly, informal style that engages, or is a concise and professional tone more relevant? <\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Setting the context of your role and it\u2019s intended audience can also help AI apply context.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">Rather than: <\/span><\/b><span data-contrast=\"auto\">Why are money laundering regulations important?<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">Try:<\/span><\/b><span data-contrast=\"auto\"> As a head of compliance, provide 5 concise reasons why money laundering regulations matter to new starters in the finance sector. <\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\n<h3><span data-contrast=\"none\">4. What prompts have you used before on different platforms?<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">Consider what level of detail you may have used in prompts on other platforms, or if you were to brief your requirements to a colleague.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">For example, Totara\u2019s image generator is designed to help you source relevant course and resource imagery in the flow of work. When writing your prompt, consider the language you would use if you were searching an image library, or when briefing a colleague in the art department.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">Rather than:<\/span><\/b><span data-contrast=\"auto\"> An image of a worker.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">Try:<\/span><\/b><span data-contrast=\"auto\"> An image of a deskless worker on a production line in the automotive industry<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h3><span data-contrast=\"none\">5. Iterate, and learn what to include or exclude<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">Your first attempt may not give you the exact results you\u2019re after. But it gives you a great chance to then refine the results from your initial prompt to get what you need.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">For further information you can check out our <a href=\"https:\/\/totara.help\/docs\/ai-features-faqs\" target=\"_blank\" rel=\"noopener\">AI FAQs in our Help Documents<\/a>.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<\/div>\n  <\/div>","protected":false},"template":"","tax\/tags":[998,698,684,720],"tax\/solutions":[778,798,1192],"tax\/topics":[688,808],"tax\/industries":[],"tax\/article-types":[1387],"class_list":["post-68514","article","type-article","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.totara.com\/us\/wp-json\/wp\/v2\/articles\/68514","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.totara.com\/us\/wp-json\/wp\/v2\/articles"}],"about":[{"href":"https:\/\/www.totara.com\/us\/wp-json\/wp\/v2\/types\/article"}],"wp:attachment":[{"href":"https:\/\/www.totara.com\/us\/wp-json\/wp\/v2\/media?parent=68514"}],"wp:term":[{"taxonomy":"tag","embeddable":true,"href":"https:\/\/www.totara.com\/us\/wp-json\/wp\/v2\/tax\/tags?post=68514"},{"taxonomy":"solution","embeddable":true,"href":"https:\/\/www.totara.com\/us\/wp-json\/wp\/v2\/tax\/solutions?post=68514"},{"taxonomy":"topic","embeddable":true,"href":"https:\/\/www.totara.com\/us\/wp-json\/wp\/v2\/tax\/topics?post=68514"},{"taxonomy":"industry-tax","embeddable":true,"href":"https:\/\/www.totara.com\/us\/wp-json\/wp\/v2\/tax\/industries?post=68514"},{"taxonomy":"article-type","embeddable":true,"href":"https:\/\/www.totara.com\/us\/wp-json\/wp\/v2\/tax\/article-types?post=68514"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}