Background pattern

ResourcesCustomer Stories

WorkSource increases learning engagement by 35% with Totara Learn

WorkSource is a federally funded one-stop career system in the state of Washington in the United States. It is an integrated high-quality delivery system for an array of employment and training services for employers and job seekers.

The Challenge

Like many organisations, WorkSource used to track all training data manually. Because WorkSource is a consortium of non-profit, community-based, education and government agencies, and other organisations that provide employment services, they also had difficulty communicating about training opportunities and sharing resources across a system of service providers. They needed to find a way to improve both the tracking of training data and the communication process across multiple groups of stakeholders and contributors.

The Solution

WorkSource chose to work with Totara Partner Synegen to design and build a new Totara Learn platform to help automate the tracking process and to facilitate easier communication across the consortium.

Their Totara Learn platform, which they named the Learning Exchange, was designed to support all training activities, including e-learning modules and registration for face-to-face training, and also serves as the staff intranet for the WorkSource Seattle-King County system.

They use the seminar management feature within Totara Learn to monitor in-person training attendance, and resources are managed using URLs and folders within the LMS. E-learning is delivered via SCORM packages, videos, quizzes, assignments and more.



Synegen helped design the LMS to enable staff from across WorkSource’s sites and agencies to directly access a plethora of resources, such as marketing materials, frameworks, and resources for jobseeker workshops and system tools such as labour market information.

The Results

“While our current staff were not involved in the initial transition to Totara, we have appreciated Synegen’s assistance with a variety of efforts. Most recently. we decided to work with Synegen to host the server for our site – Synegen staff walked us through the process and worked with us to back up the existing site before the transfer. We were incredibly grateful for their technical expertise throughout this process!”

Samara Reich-Thomas, Youth Integration Coordinator, WorkSource Operator Team

Around 500 learners are currently using WorkSource’s Totara Learn platform, and they have seen a 35% increase in the number of registered staff accounts used to access training resources following the launch of the new LMS.



WorkSource is now able to send regular communications out to staff from across the system without having to use any additional tools to manage their content or distribution lists, which has significantly improved the efficiency of their training and internal communications.

Synegen’s Learning Exchange solution is proving highly valuable to WorkSource and its employees, and as a combined training and communications platform, it has helped the team make much better use of their time by removing manual processes and improving knowledge transfer throughout the organisation.

Background pattern

Prepare your people for tomorrow, today.