VB-Airsuspension standardises global training with Totara Learn

Do you own a light commercial vehicle? Then there’s a good chance it includes a suspension solution from VB-Airsuspension. Based in Varsseveld, the Netherlands, this leading company develops high-quality (air) suspension systems that enhance driving comfort, stability, and safety. Its solutions are used worldwide in ambulances, wheelchair-accessible vehicles, motorhomes, and service vans. VB-Airsuspension works with major manufacturers, including Mercedes-Benz and Ford, ensuring consistent performance and reliability.

The Challenge

VB-Airsuspension wanted to improve training for its employees and international partners. Previously, training sessions were held either in Varsseveld or on customer sites, requiring technicians from around the world to travel. This approach involved high costs, long travel times, and occasional visa issues.

Training content and delivery also varied across departments, leading to inconsistencies in the way new employees were trained. The company needed to achieve greater standardisation and uniformity across all learning materials and sessions.

Tracking certifications was another challenge. Partners found it difficult to locate the correct information quickly, which increased the risk of mistakes during product installation. VB-Airsuspension therefore set out to introduce a digital learning system that would make training and certification accessible worldwide, ensuring every technician received the same knowledge and applied it correctly.

The solution

To meet these needs, VB-Airsuspension selected Totara Learn as its learning platform. With Totara Learn, employees and partners can access training anytime and anywhere. The platform and course materials are available in English, German, French, Dutch, and Turkish, making it suitable for the company’s international network.

Training is tailored to each user’s role. Installers complete comprehensive training programmes, while service technicians follow shorter, targeted courses. The system automatically tracks certifications and renewal dates, ensuring that only approved technicians are authorised to carry out installations.

Totara Learn is integrated with VB-Airsuspension’s administrative and customer systems, allowing the company to monitor training progress and certification status efficiently. Courses include e-learning modules, videos, and manuals, creating an accessible and engaging learning experience for all participants.

The results

Since introducing Totara Learn, VB-Airsuspension has made its learning process significantly more efficient. New employees and partners acquire essential knowledge faster and can begin working sooner. Partners can easily locate information on the platform, reducing the number of installation-related queries and lowering the likelihood of errors.

The company has also achieved major cost savings by removing the need for travel. The certification process is now consistent and well-structured, supporting VB-Airsuspension’s commitment to maintaining high-quality standards.

Partners have responded positively to the new approach. They describe Totara Learn as user-friendly and value the clarity of the certification process. As one dealer noted, “Thanks to Totara, we can train new employees faster. This helps us provide better service, leading to more satisfied customers and increased revenue.”

VB-Airsuspension continues to develop and enhance the platform. Gamification features have been introduced to increase engagement, and the company is exploring virtual reality (VR) and augmented reality (AR) training modules to provide more realistic learning experiences. Discussion forums also allow partners to exchange knowledge and share best practices.

With Totara Learn, VB-Airsuspension has established an effective and scalable digital training system that ensures employees and partners worldwide receive consistent, high-quality learning. The platform delivers accessible knowledge, supports accurate product handling, and contributes to the ongoing growth of VB-Airsuspension’s quality and service standards.